This is a new time we are navigating through! In this section, you will find information about how we are integrating new procedures into the clinic to create a comfortable space that follows safety guidelines for both you and our practitioners. If you would like further clarification or information about our policies please do not hesitate to reach out to us. We welcome your feedback, as we all try to respond to these changes!
Prior to each appointment, you will be required to fill out a covid screening questionnaire sent via email 2hrs before your appointment time. You will be asked to report the results to your practitioner before treatment can occur. You may also be asked all of the questions again.
As a reminder, the questions will also be posted in the clinic. There is no penalty for canceling an in-person visit as a result of a COVID-19 assessment screen.
You are required to wear an ASTM level 2 mask for your treatment and will be asked to wash your hands or sanitize them upon entering the clinic. If you do not have an appropriate mask we will provide one for you.
Please attend the clinic just prior to/at your appointed time to assist with physical distancing. The clinic door is locked to allow for us to appropriately perform contact tracing. Please press the buzzer to the left of the door to let us know you are here so we may unlock the door to allow you in for your appointment.
We have a vaccine policy at the clinic that states that all practitioners and staff on premises must be fully vaccinated. Everyone (practitioners and staff) is comfortable and happy in sharing their fully vaccinated status. We feel it is important on many levels for us to provide this information to you. We are also clear and transparent about the fact that your vaccination status will not be judged at the clinic and will not affect our care for you in any way or form.
Clinic staff will perform daily self-assessment screenings before attending the clinic. Surgical (ASTM level 3) masks or KN95s will be worn during patient interactions, and as always, hand hygiene protocols will occur before and after patient care.
Clinic-only clothing will be laundered after daily use.
Additional clinic procedures:
Our schedules have been shifted to accommodate physical distancing.
The waiting area has been reconfigured – children’s toys have been removed, and the chairs in the waiting area have been replaced by one non-cloth chair.
Disinfection of surfaces such as treatment tables, the waiting area chair, light switches, door handles, the stair rail, and pay terminal will be performed after each patient. Tap for payments and emailed receipts are preferred. Other surfaces will also be disinfected daily as use occurs.
There are hepa filters in each room in the clinic (except reception which gets a high flow of air exchange due to the door opening frequently). The HVAC system for the clinic also has a viral filter on it.
If you are more comfortable with having the first appointment of the day we will do our best to arrange that for you.
There are some extra details in our blog section of the website (Wellness Talk) about some of our procedures, but please connect with us either at email@example.com or 416-461-1906 if you require more detailed information.