How We’re Adapting To COVID-19

This is a new time we are navigating through! In this section, you will find information about how we are integrating new procedures into the clinic to create a comfortable space that follows safety guidelines for both you and our practitioners. If you would like further clarification or information about our policies please do not hesitate to reach out to us. We welcome your feedback, as we all try to respond to these new changes!

Patient responsibilities:

Prior to each appointment you will be required to fill out a questionnaire sent via email 2hrs before your appointment time. You will be asked to report the results to your practitioner before treatment can occur. You may also be asked all of the questions again.

As a reminder, the questions will also be posted in the clinic. There is no penalty for cancelling an in-person visit as a result of a COVID-19 assessment screen.

You are required to wear a mask for your treatment and will be asked to wash your hands upon entering the clinic. 

Please attend the clinic just prior to/at your appointed time to assist with physical distancing.

Practitioner responsibilities:

Clinic staff will perform daily self-assessment screenings before attending the clinic. Surgical masks will be worn during patient interactions, and as always, hand hygiene protocols will occur before and after patient care.

Clinic-only clothing will be laundered after daily use.

Additional clinic procedures:

Our schedules have been shifted to accommodate physical distancing. 

The waiting area has been reconfigured – children’s toys have been removed, and the chairs in the waiting area have been replaced by one non-cloth chair. 

Disinfection of surfaces such as treatment tables, the waiting area chair, light switches, door handles, the stair rail, and pay terminal will be performed after each patient. Tap for payments and emailed receipts are preferred. Other surfaces will also be disinfected daily as use occurs.